Career Opportunities

Are you interested in a career with Matrix? You can view our job openings and apply directly on-line by visiting the People & Careers page on the L'Oreal USA website. Click here to get started.


You may contact MATRIX FRIENDS & FAMILY customer service at 1-800-968-2582 or Click here to ask our MATRIX FRIENDS & FAMILY Customer Service a question. To access the FRIENDS AND FAMILY account and other professional tools please visit MyMatrixFamily.com – our salon professional site!

Product Information Hotline

For product questions please call us at 1-888-777-6396, Monday-Friday 9:00am to 7:00pm Eastern Time and Saturday 9:00am-4:00pm EST or click here to email the consumer affairs group.

Comments on Our Site

Click here to send an email to the Matrix.com web team.

International Requests

If you have an international inquiry, click here to send an email to the Matrix Global team.

Salon Care

If you are a salon professional and have questions, please call 1-800-6Matrix.

Anti-Diversion inquiries

We appreciate any diversion reports, or any questions you have on this matter. For diversion questions please call our Anti-Diversion Hotline at (800) 503-3997 or Click here to send us an email. Don’t know what Diversion is? Please read this important message and what you should know before you purchase professional products outside of salons.

Quality Guarantee Policy

If you purchase a Matrix product in a salon and are not satisfied with the results, please read our Quality Guarantee Policy and learn how you can get a refund within 4 weeks of your purchase. Please note only products purchased outside of salons are considered diverted and are not guaranteed by our policy.

Matrix Wants to Know!

Make your voice heard. The My Matrix Voice panel is a place to tell us what you think. Your feedback and opinions will help us better provide products and salon services that meet your needs. Click here.


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